SOFTWARE SCIENTIFIC & MOBILE COMMERCE

Combine the markets of email and SMS

Email to SMS

Email to SMS intelligently summarises emails into 160 character (or less) SMS messages, capturing the essence of the email's thrust with minimum loss of meaning or clarity. Email to SMS builds upon our Email Summariser, which in turn uses our Natural Language Toolkits.

Hi Phillip

I've attached some directions to our offices, I guess it's going to be about a 2-3 hour drive for you depending on road conditions. I've re-arranged my visit for earlier in the day so I can be back for 11:00am, don't worry if you arrive earlier than this I'll make sure Roger or Joanna look after you.

I was thinking about your company becoming an Agent, we offer discounts to agents and don't expect you to commit to anything, so if you have any customers that you think might be interested then you should consider signing-up. I've attached the Agent Agreement for you to look at. Perhaps we can discuss this next week as well.

I look forward to seeing you again next week, call if you need anything.

Regards
Andrew Lea
Director, Software Scientific

SMS Summary

Ive atachd some directns 2 r ofices I gues its going 2 b about a 2 3 hour drive 4 u dependng on road conditns. Ive atachd the Agent Agreemnt 4 u 2 look @. A Lea

Simple Toolkit APIs

On the right the API to the Email to SMS summariser is given: there is only one call to make.

SM_SummariseEmailToSMShi(

UserId,Key	: Integer;	// Security
Options, CountryCode	: Integer;	// Language and other options
From, Subject, EmailBody	: String;	// The email to summarise
Var SummaryOk	: Boolean;	// Returns success or failure...
Var SMSsummary	: String;	// ...the summary if ok...
Var Feedback	: String);	// ...or the reason why not

Our multi-lingual APIs can be called from C, C++, Delphi, Perl, Ada, etc. The summariser is fast, so hundreds of thousands of emails can be handled per day on even a modest PC.

AutoAnswer

AutoAnswer is capable of answering high volume SMS messages and emails on routine enquiries, such as those handled by a help desk. Automating operations saves time, staff and money. AutoAnswer operates by reading an SMS text message or email, then generating a reply, along with a confidence level, and an indication of whether or not the message should be reviewed by a human operator.

Using a model answer knowledge base (which is easy to develop) AutoAnswer responds to questions. If it is unsure of the correct response, the message is elevated to a human operator. In addition to generating a reply, it can also flag up actions according to the content of the message: for example, enquiries about a product could be automatically forwarded to marketing.

Software Scientific

Software Scientific has over 10 years experience in the application of machine intelligence to competitive intelligence, knowledge management and internet research. Software Scientific also undertakes bespoke customer development projects.

web	www.scientific.co.uk/software/
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